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Do you have a complaint about your bank? Are you scammed by a loan shark or threatened by a debt collector? Protect yourself against unfair practices, learn about your rights, find out if your lender is registered, or check your credit rating.

Consumers benefit from legislative protections against deceptive credit practices. (Image: Brand South Africa / Graeme Williams)

Brand South Africa Reporter

National credit regulator

The National Credit Regulator (NCR) is responsible for regulating the South African credit industry. It is responsible for carrying out education, research, policy development, registration of industry participants, investigation of complaints, and enforcement of the National Credit Act. .

The Act requires the regulator to promote the development of an accessible credit market, particularly to meet the needs of historically disadvantaged, low-income people and remote, isolated or low-density communities.

The NCR is also responsible for registering credit grantors, credit bureaus and debt counselors and handling disputes between consumers and agencies. You can file a complaint against any institution offering credit, against a debt counselor and a credit bureau provided the NCR is competent.

Debt Counseling: You can ask a debt counselor to be declared over-indebted. See the Consumer Assistance section of the NCR.

Call center: 086 062 7627

Banking Ombudsman

Customers with complaints against their banks can turn to the Banking Services Ombudsman (OBS) for assistance.

Do you have an unresolved dispute with your bank? A complaint concerning a service or a banking product?

The Banking Services Ombudsman provides an independent, free, informal and confidential dispute resolution service.

However, you must first complain to your bank – the ombudsman will need your complaint reference number, as well as copies of correspondence between you and your bank.

Micro Finance Regulatory Council

The Micro Finance Regulatory Council is a private, non-profit organization originally created to regulate the microcredit industry and protect the interests of consumers. Many of its functions and responsibilities now fall under the National Credit Regulatory Authority (see above).

The council’s website offers information about your rights and how to protect yourself against unfair practices. If you want to file a complaint against a micro lender, you will need to contact the RCN.

Credit problems

You can check your credit rating or get advice on credit problems from one of the two major credit bureaus. The National Credit Act entitles you to one free credit report per year. Additional reports will cost you a small fee.



The recently opened Maponya shopping center. The R650 million (approximately $ 100 million) is the third and now the largest mall to open in Soweto. Johannesburg South Africa.

Credit Information Ombudsman

If a credit bureau (see above) is unable to resolve your credit problem, your next resort is the credit information ombud’s office. A voluntary, independent association under an industry council, the Credit Information Ombud seeks to resolve complaints from consumers and businesses that are adversely affected by credit information.

Call center: 0861 OMBUDS (0861 662837)

Association of Debt Collection Agents

An industry regulated nonprofit, ADRA will investigate complaints against its members.

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